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Business Customer Service Module
INTEGRATED
INCIDENT TRACKING:
- Service Desk
Incident Tracking
- RMA product returns
- Technical Info
Database
- 4 Hour Response
Tracking
- Color Coded Status
levels
- Tech Bulletins on
line
- Automatic date, time, and Rep stamp.
- Almost unlimited Custom fields
- Day and Time Planning
- Seamless links to Microsoft Office
- Serialized tracking
of sales history
- Service Contract
tracking
- Auto dialing feature
- Crystal Report
Writer Fully Customizable
- Broadcast Emails
and Faxes
- Mass mailing and
label printing
- Mail house export
- Link Word, Excel, Powerpoint,
and Acrobat documents as attachments.
- Quick reporting,
Print Screen and Go
- Message Tracking,
Proposal Tracking
- Use the same data
from Contact Module
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Integrate both
departments
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Unify your
company's data base
-
Track
Incidents and Client Calls
-
Track
Product Returns and Repairs
-
Most
Common Problem Reporting
-
Share
Technical Resolutions
-
Color
Coded Incident Tracking
Benefits:
- Shares
Sales/Orders/Customer Service Data
- Sales
knows about problems
before they get big
- Customize
Incident and RMA Forms
- Techs
start sharing solutions
- Department
start working together
- Production
has quantifiable data
about field problems
- Serial Number Tracking
- Makes
selling support services
much easier to track
- Track
Product returns outside
of Accounts Receivable
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THE MOST POWERFUL
SALES MANAGEMENT TOOL ON THE MARKET ANYWHERE NEAR THIS
INVESTMENT VALUE!
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